Shipping policy

Shipping Policy

At Whiskers and Wags, we work with trusted suppliers to have your pet products shipped directly to you.

Processing Time

Orders are typically processed within 1–3 business days after payment is received.

Shipping Time

Estimated delivery is typically 7–12 days after your order has been processed.

Delivery times may vary depending on the product, destination, shipping carrier, customs, weather, and other factors outside our control.

Order Tracking

Once your order has shipped, tracking information will be provided when available so you can follow your package.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number. We will help you check the status of your shipment.

If your package is delayed due to circumstances outside our control, we appreciate your patience while the carrier completes delivery.

Shipping Costs

Free shipping is available on eligible orders. Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

International Orders

International shipments may experience additional delays due to customs processing, local regulations, or other circumstances outside our control.

If you have questions about shipping or your order, please contact us through the contact information provided on our website.